Privacy Policy
Last Updated: 24/06/2026
At The Linen Factory, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
Information We Collect
When you visit our website, place an order, create an account, subscribe to our newsletter, or contact us, we may collect the following information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Order history
- Any information voluntarily submitted through contact forms
We may also collect certain technical information, including:
- IP address
- Browser type
- Device information
- Website usage and analytics data
- Cookies and similar technologies
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Deliver products and services
- Provide customer support
- Communicate regarding orders and inquiries
- Improve our website and user experience
- Send promotional communications (only if you opt in)
- Comply with legal obligations
Payment Information
Online payments are processed through secure third-party payment providers. We do not store or have direct access to your complete payment card information.
Shipping and Delivery
To fulfill your orders, we may share necessary shipping information with logistics and delivery partners. This information is used solely for order fulfillment and delivery purposes.
Cookies
Our website uses cookies to improve functionality, analyze website traffic, and enhance your browsing experience.
You may choose to disable cookies through your browser settings; however, some website features may not function properly.
Data Protection
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share information with trusted service providers who assist us in operating our website, processing payments, delivering orders, or providing services, provided they agree to maintain confidentiality and use the information only for authorized purposes.
We may also disclose information when required by law or to protect our legal rights.
Marketing Communications
If you subscribe to our newsletter or marketing communications, you may receive updates about new products, promotions, and company news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Request deletion of your personal data, subject to legal and operational requirements
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
The Linen Factory
Email: contact@thelinenfactory.store
Phone:+961 70 132 744
Address: Lebanon
