Refund & Return Policy – The Linen Factory
At The Linen Factory, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Returns Eligibility
You may request a return if:
- The item is unused, unwashed, and in original packaging
- The return request is made within [7–14 days] of delivery
- The product is not a final sale or custom order
Due to the nature of textile and bedding products, used items cannot be returned for hygiene reasons.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or washed products
- Custom or bulk orders made to specification
- Clearance or final sale items
3. Return Process
To initiate a return:
- Contact us at 📧 [Insert Email]
- Provide your order number and reason for return
- Wait for approval and return instructions
Unauthorized returns may not be accepted.
4. Refunds
- Once we receive and inspect the item, refunds will be processed within 5–10 business days
- Refunds are issued to the original payment method
- Shipping fees are non-refundable unless the item is defective or incorrect
5. Exchanges
We replace items only if they are:
- Defective
- Damaged
- Incorrect (wrong item received)
6. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Provide photos as proof
We will arrange a replacement or refund at no additional cost.
7. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error
- We recommend using a trackable shipping method
8. Order Cancellation
Orders can be canceled within 24 hours of purchase. After this, orders may already be processed or shipped.
9. Contact Us
For returns or refund inquiries:
📧 [Insert Email]
📍 [Insert Business Address]
